Returns & Refund Policies
Returns and exchanges are no problem. If we have a question about your return or exchange we will contact you at the phone number or email address that you provide us.
Satisfaction Guarantee : We understand that sometimes you will receive items that just are not what you were expecting, maybe the shade of color is slightly different or it just does not quite fit you or your animal like you wanted….we want you to be 100% satisfied. So if you are not completely happy with any product you order from our business, simply return it in new condition within 30 days for replacement or refund. (Sorry, does not apply to software, videos, special orders, drop ships, and custom trailers or toy haulers). You will be responsible for shipping on returned items. We recommend that you use UPS, Fed Ex, DHL, or Insured US Mail to assure your returns make it back to our warehouse. We will do our best to process your return quickly. Please allow 10-14 working days from the time that you send the returned item(s). Restocking fee may apply to items that show evidence of use.